Frequently asked questions

A small practice can start the same day: create your account, add the vets and rooms in the settings and start entering appointments. There is nothing to install and no code.

No. The practice team enters the appointments in the schedule. There is no public booking page for owners.

The platform warns you that the same vet or the same room is already booked and shows which appointment it clashes with. You can choose another time or book it anyway if you need to.

Yes. You add the vets in the settings; each appointment and consultation shows the vet, and the overlap check works per vet. One account is one practice: there is no separate management for several locations.

Identification details (name, species, breed, date of birth, sex, microchip, allergies and notes), the owner’s details (name, phone, e-mail), the consultations, the documents in the register and the prescriptions issued. Each animal gets a reference number and you search by name, owner or microchip.

In free text: the reason for the visit, the symptoms, the diagnosis, the treatment and the date of the next check-up. The consultation stays linked to the animal. There is no coded list of diagnoses.

Yes, as a document: the vet fills in the medication, dosage and instructions, then prints a sheet with a line for signature and stamp. It stays in the animal record. It is not an electronic prescription sent to any official register.

No. The documents register keeps the title, type, date and a reference to each document, so you know what exists and for which animal. You keep the files where you keep them now.

The recall list is kept manually, from the platform: the team adds the animals to be called back for a vaccine or a check-up and works through the list when it makes the calls. The platform sends nothing on its own.

No. 4softvet does not send SMS, e-mails or WhatsApp messages to owners. 4notify is a separate product in the same ecosystem and works on its own.

No. The vet sets the date, and the team enters it in the list and in the schedule. The platform does not calculate vaccination schedules.

The practice, as data controller. Owners’ contact details are personal data under the GDPR; informing them and keeping the record of processing stay with the practice. 4softvet is software for keeping them in order, not a compliance certification.

No. 4softvet does not connect to official microchip or passport databases and does not send electronic prescriptions. Prescriptions and records stay in your account.

Prices are shown in euro on the pricing page, and an account from Romania pays in lei at the BNR rate of the payment day plus 5 %. The plans include a free period, no card required.

No. Invoicing is a separate product in the 4b2b ecosystem (4invoices). 4softvet does not issue invoices or collect payments from owners.

Yes. Partners who recommend 4softvet to veterinary practices can join the affiliate program, with recurring commissions. Details are on the affiliate page.